Privacy Policy

Effective Date: [March 2025]

1. Introduction

Calipackpro (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website https://calipackpro.co.uk/ (the “Website”).

By using our Website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect and process the following data:

2.1 Personal Information You Provide

  • Name
  • Email address
  • Phone number
  • Billing and delivery addresses
  • Payment details (processed securely through third-party payment processors)

2.2 Automatically Collected Information

  • IP address
  • Browser type and version
  • Pages visited and time spent on our Website
  • Device information (operating system, device type)
  • Cookies and tracking technologies (see Section 6 – Cookies for details)

3. How We Use Your Information

We use the data we collect to:

  • Process and fulfill orders
  • Provide customer service and support
  • Improve our Website and services
  • Send promotional emails (with your consent)
  • Prevent fraud and ensure security
  • Comply with legal obligations

We will not use your personal data for automated decision-making or profiling.

4. How We Share Your Information

We do not sell or rent your data. However, we may share your information with:

  • Payment processors (e.g., PayPal, Stripe) to process transactions securely
  • Shipping providers to deliver your orders
  • IT service providers who help maintain our Website and security
  • Legal authorities if required by law or to protect our rights

Any third parties we work with are required to handle your data securely and comply with data protection laws.

5. Data Security & Retention

We take appropriate security measures to protect your data from unauthorized access, alteration, or loss. These include encryption, firewalls, and secure access controls.

We retain your personal data for as long as necessary to:

  • Fulfill orders and provide services
  • Comply with legal and accounting requirements
  • Resolve disputes

When data is no longer required, we securely delete or anonymize it.

6. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience. Cookies help us:

  • Remember your preferences
  • Analyze website traffic
  • Improve functionality

You can control cookie settings in your browser. However, disabling cookies may affect website functionality.

For more details, see our [Cookie Policy] (if applicable).

7. Your Rights Under UK GDPR

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data (subject to legal obligations)
  • Withdraw consent for marketing communications
  • Restrict processing of your data in certain circumstances
  • Data portability (request a copy of your data in a structured format)
  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been violated (www.ico.org.uk)

To exercise these rights, contact us at [insert email].

8. Third-Party Links

Our Website may contain links to external sites. We are not responsible for their privacy practices. Please review their privacy policies before providing personal data.

9. Updates to This Privacy Policy

We may update this policy occasionally. Changes will be posted on this page with an updated “Effective Date”. We encourage you to review this policy periodically.

10. Contact Information

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

📧 Email: [email protected]
📍 Address: Maxwell Road, Middlesbrough, TS3 8TE